CONFLICT RESOLUTION (ODR PLATFORM)

Kokobingo.com

1. Scope and objective

This section informs consumers about the complaint mechanisms and out-of-court dispute resolution available for purchases made on Kokobingo.com , owned by Episodio 34, SL ( CIF/NIF B87700142 , address: CALLE LIMONERO, NUM. 1 28500 ARGANDA DEL REY - (MADRID) ).

2. Customer service and internal complaints (first step)

Before resorting to external mechanisms, we ask that you contact our customer service department:

  • Support email : 99bingo.world@gmail.com

  • General email : 99bingo.world@gmail.com

How to submit your claim : Include order number , description of the problem, photos or videos if applicable, and contact information.
 Estimated timeframes : acknowledgment within 48 hours ; proposed response within 14 business days . In complex cases, we may request additional information and extend deadlines as needed.

3. European Online Dispute Resolution (ODR) Platform

If you are a consumer residing in the EU , you can use the European Commission's ODR Platform to resolve e-commerce disputes independently , impartially and out of court :

  • ODR Platform : https://ec.europa.eu/consumers/odr/

  • Merchant contact email for ODR : 99bingo.world@gmail.com

We are committed to cooperating in good faith in ODR procedures. You will be able to select the available resolution body and your preferred language (usually Spanish or English ).

4. Consumer Arbitration System (Spain)

The parties may voluntarily submit to the Consumer Arbitration System (Consumer Arbitration Boards) to resolve consumer disputes in a binding and extrajudicial manner .

5. Right to judicial protection

This policy does not limit your rights as a consumer. You may take legal action before the competent courts in accordance with applicable law, without prejudice to any mandatory jurisdiction in your favor.

6. Costs

  • Internal complaint and use of the ODR Platform : normally free of charge to the consumer.

  • Other mechanisms (e.g., specific arbitration or private mediation) may involve fees ; you will be informed in advance if applicable.

7. Recommended documentation

To expedite the process, please prepare: order number , proof of purchase, photos/videos of the product or packaging, previous communications, and any carrier report where applicable.

8. Languages

We handle claims in Spanish . For ODR and international sales, we can assist in English .

9. Data processing in claims

The personal data you provide to process your complaint will be processed in accordance with our Privacy Policy (purpose: complaint management; legal basis: legal obligation/legitimate interest ). You can exercise your GDPR rights at 99bingo.world@gmail.com .

10. Updates

We may update this section to reflect regulatory or service changes. The current version will be the one published on the Website.

Last updated : September 2025.